Frequently Asked Questions
General Information
How long will my arrangement stay fresh?
Our florals last one to three years. To ensure your beautiful arrangement last their lifespan, store them in a cool dry area away from excess heat and humidity. Please keep in mind that the petals are fragile just as rose petals should be. If you need to dust, use a soft duster to clean them.
Does my flowers need to be watered or trimmed?
No. Our flowers are delivered with everything they need to last for one to three years. Our special preserving process does all the work for you so no maintenance is required.
Do your flowers have a scent?
Each arrangement is scented with a delicate floral fragrance using natural oils and fragrances. Scent may be left out upon request. The scent of our flowers naturally diminishes over a few weeks
How to care for my arrangement?
DO:
- Keep your arrangement in a room-temperature environment.
- Gently remove dust with a soft duster if it settles over time.
- Handle your arrangement with care, as it is delicate.
DON’T:
- Avoid watering the florals—they don’t need it.
- Keep the arrangement out of direct sunlight.
- Don’t place anything on top of the florals, as this may cause damage.
- Never remove the florals from the box or vase—they’re carefully and securely arranged.
- Prevent direct contact with light-colored fabrics or surfaces to avoid potential staining.
With these simple care tips, your luxury floral arrangement will maintain its beauty for a year or more—no watering or maintenance required.
How to add custom text to my rose box?
Please add selected product to the cart and add text for the box in a "order special instructions" box. Your box will be customized with a gold foil.
Shipping & Returns
Does Le Panier De Fleurs deliver to all U.S. zip codes?
Our classic rose boxes and certain arrangements are shipped nationwide across the USA. However, custom floral orders are currently limited to local delivery and pickup in NJ, NYC and PA.
Do you offer same day delivery?
Yes. We have an order deadline for same day deliveries. If today's date isn't available, it means the cutoff has passed. You can schedule local delivery up to 2 weeks ahead at checkout
Can I schedule specific delivery time?
Our local delivery hours range from 10AM to 5PM. You may include your preferred time window in the notes to the order, but delivery is subject to driver availability.
What is your return policy?
Each of our Le Panier De Fleurs arrangements is thoughtfully made to order and tailored to perfection for each recipient.
Meticulously crafted and elegantly packaged, these creations are designed to ensure they arrive in pristine condition. Due to the bespoke nature of our arrangements, they are not eligible for returns or exchanges.
Hovewer, If you want to report problems with your order, please email us photos of your shipment and any floral damage to info@lepanierdefleurs.com and we will evaluate the incident.
Custom Orders
How to place a custom order?
Every arrangement is fully customized and designed specifically for YOU: your space or event. It’s crucial for us to understand your vision and the overall aesthetic of your interior or wedding before starting an arrangement/bouquet.
Our designer, Katia, only create pieces that resonates with her as an artist. While she won’t replicate others' work, she can draw inspiration from it when needed.
Please email us your request at info@lepanierdefleurs.com OR reach out through via our instagram. You can also leave us a message at 732-359-2206 for a faster response.
How long will it take to get a custom arrangement?
The time needed to create your arrangement or bouquet depends on our current workload. Each custom piece is designed specifically by Katia herself✨
Interior design arrangements may take 1-4 weeks, while wedding bouquets and accessories typically require 8-10 weeks notice at minimum. Please allow enough time for the creation process and any adjustments that may be needed.
What will it cost?
Each custom arrangement is designed with your budget in mind.
Our prices start at:
- $139 for size Small
- $239 for size Medium
- $399 for size Large
The total cost will highly depend on the types of flowers used (premium and rare flowers will add up to the cost).
Our wedding bouquets start at $225.
Please email us at info@lepanierdefleurs.com with any questions in regards of the cost of your desired project.
What areas do you deliver custom arrangements to?
For all custom orders, we provide local hand delivery via courier in NJ, NYC, and PA (price will depend on the distance) Pickup from our private studio, located in Brick, NJ is also available.
Please note that we DO NOT SHIP custom orders due to their fragile nature.
Delivery cost?
Delivery costs will be discussed when you place your order, depending on the distance from our studio located in Brick, NJ.
We use third party courier service, you may provide your own pickup service instead.