Shipping & Returns
Does Le Panier De Fleurs deliver to all U.S. zip codes?
Our classic rose boxes and certain arrangements are shipped nationwide across the USA. However, custom floral orders are currently limited to local delivery and pickup in NJ, NYC and PA.
Do you offer same day delivery?
Yes. We have an order deadline for same day deliveries. If today's date isn't available, it means the cutoff has passed. You can schedule local delivery up to 2 weeks ahead at checkout
Can I schedule specific delivery time?
Our local delivery hours range from 10AM to 5PM. You may include your preferred time window in the notes to the order, but delivery is subject to driver availability.
What is your return policy?
Each of our Le Panier De Fleurs arrangements is thoughtfully made to order and tailored to perfection for each recipient.
Meticulously crafted and elegantly packaged, these creations are designed to ensure they arrive in pristine condition. Due to the bespoke nature of our arrangements, they are not eligible for returns or exchanges.
Hovewer, If you want to report problems with your order, please email us photos of your shipment and any floral damage to info@lepanierdefleurs.com and we will evaluate the incident.
Custom Orders
How long will it take to get a custom arrangement?
The time needed to create your arrangement or bouquet depends on our current workload. Each custom piece is designed specifically by Katia herself✨
Interior design arrangements may take 1-4 weeks, while wedding bouquets and accessories typically require 8-10 weeks notice at minimum. Please allow enough time for the creation process and any adjustments that may be needed.
What areas do you deliver custom arrangements to?
For all custom orders, we provide local hand delivery via courier in NJ, NYC, and PA (price will depend on the distance) Pickup from our private studio, located in Brick, NJ is also available.
Please note that we DO NOT SHIP custom orders due to their fragile nature.
Delivery cost?
Delivery costs will be discussed when you place your order, depending on the distance from our studio located in Brick, NJ.
We use third party courier service, you may provide your own pickup service instead.